Personal information generally means information which relates to a living individual who can be identified from that information, or from that information and other information in a person’s possession, including any expression of opinion, whether true or not, and whether recorded in material form or not, about an identified or reasonably identifiable individual.
By providing your personal information to us (either by allowing another person to do so on your behalf, or directly), you agree that this Policy will apply to how we handle your personal information, and you consent to us collecting, using and disclosing your personal information as detailed in this Policy.
If you do not agree with any part of this Policy, you must not provide your personal information to us. If you do not provide us with your personal information, or if you withdraw a consent to use that information you have given under this Policy, this may affect our ability to provide services to you or negatively impact the services we can provide to you. For example, most travel bookings must be made under the traveller's full name and must include contact details and appropriate identification (e.g. passport details). We cannot make bookings for you without that information.
Generally, the type of personal information we collect about you is the information that is needed to facilitate your travel arrangements and bookings and to arrange travel related services and/or products on your behalf. We may collect details such as your name, residential/mailing address, telephone number, email address, date of birth, passport details, information about your dietary requirements and health issues (if any), emergency contact details and other details relevant to your travel arrangements or required by the relevant travel service providers (e.g. accommodation, cruise or tour providers).
We will collect personal information either from another person acting on your behalf, or directly, unless it is unreasonable or impracticable to do so. Generally, this collection will occur when you communicate with us via email, telephone or social media. We will only disclose your personal information to certain recipients as set out below.
In providing our services to you, it may be necessary for us to disclose personal information to other travel service providers.
In cases where the information is transferred to recipients located in an overseas jurisdiction, you will not be able to seek redress under your local data protection laws and may not enjoy an equivalent level of data protection. To the extent permitted by your local data protection laws, we will not be liable for how overseas recipients handle, store and process your personal information. By providing your personal information to us for the purpose of booking and otherwise arranging travel related products and services for you, you consent to our disclosure of your personal information to overseas recipients for that purpose.
We may also disclose your personal information to third parties located overseas for the purpose of performing services for us, including the storage and processing of such information. Generally, we will only disclose your personal information to overseas recipients in connection with the facilitation of your travel booking and/or to enable the performance of administrative and technical services by them on our behalf.
You are entitled to access any personal information we may hold about you in accordance with your local data protection laws. You must always provide accurate information and you agree to update it whenever necessary. You also agree that, in the absence of any update, we can assume that the information submitted to us is correct, unless we subsequently become aware that it is not correct. Where personal information we hold about you is not accurate, complete or up-to-date or the information is irrelevant or misleading, you may ask us to correct that personal information, and we will respond to your request within a reasonable time. We reserve the right to confirm the identity of the person seeking access or correction to personal information before complying with such a request. We reserve the right to deny you access where permitted under applicable law. If we deny access or correction, we will provide you with the reasons for such denial.
If you have previously emailed us, or specifically requested to be added to our mailing list through our website or social media accounts, we may email newsletters or other promotional material to you. The option to unsubscribe is provided.
If you have any enquiries, comments or complaints about this Policy or our handling of your personal information, please contact the person acting on your behalf or us directly at
Last updated August 2020